Escape FAQs

What is an escape room?

The number one FAQs, what is an escape room? An escape room is a physical adventure game in which players solve a series of puzzles and riddles using clues, hints and strategy to complete the objectives at hand. Players are given a set time limit to unveil the secret plot which is hidden within the rooms.  You will have 60 minutes to Escape South State St.  Best group sizes are between 4 and 8 players.

Is this a haunted house?

No, escaping South State is neither spooky nor scary and is very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, opening things, (occasionally crawling through things) etc. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.  And no one will jump out to get you! 🙂

How long before my scheduled time do I need to arrive?

We ask that you arrive 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and be ready to escape on time. PLEASE DO NOT BE LATE. If you arrive late, you can still escape but your time will be shortened in order to stay on schedule.

If I’m late, can I still play?

We only offer private bookings for your party. If you arrive after your allotted starting time, you will be allowed in, but your time to escape will be cut short to remain on schedule for those following you. No refunds or rescheduling of show times will be offered for late arrivals or no-shows. Please account for traffic, and map us out beforehand, so there are no surprises.

Do you have customer service?

Of course! Our friendly and knowledgeable customer service reps are available to answer your questions and are happy to help you.  Shoot us an email, and we will get back to you within 24 hours. Visit our Contact Us Page for assistances.

What ages are good for your escape room?

Some escape rooms are geared toward older crowds, but we think everyone ages 6 and above will love it!  You will need to be able to be able to maneuver stairs and ladders and confining spaces.  We encourage families to participate in this excellent form of interactive entertainment.

What’s your return policy?

We understand that sometimes plans change.  We allow full cancellations up to 24 hours before your planned escape, but unfortunately, no refunds after that time.

Can I reschedule my reservation?

If you need to reschedule, you MUST contact us AT LEAST 24 hours before your reservation. If you contact us after this period, or if your booking was created within this period, we WILL NOT be able to reschedule your booking. Please be aware of this before booking your reservation with us.

Can I video the escape experience?

Sorry.  No cell phones, cameras or recording devices are allowed in the escape rooms.

How many people can play at once?

Escape FAQs: Rooms can be played with a minimum of 2 players and a comfortable maximum of 12 players.

Will I actually be locked in the room?

Yes, the exit door will actually be locked immediately after the game begins. However, if you need to leave the room for any reason, you will be able to contact us through audio.

Are the rooms wheelchair accessible?

Escape FAQs: Unfortunately, our games are not wheelchair accessible. They will have stairs and smaller entry ways.

Do I have to book online or can I pay cash when I get there?

Unfortunately, we have too many instances where people make reservations to pay cash at the door and are simply no call no shows, this is a complete loss of revenue for us and we cannot allow reservations without payment in full. We are sorry for the inconvenience. However, if cash is your only option, we can accept full payment in advance in order to secure your ticket time.  Stop by during escape room hours, and we will be happy to help you.

Where are you located?

Escape FAQs: 152 S State St. Shelley, Idaho. Coming from the south on I-15 you will take exit 108 and turn right.  Follow the road into Shelley and turn left at the light.  From there we are just before the next light on the left.

From the north, you will take I-15 to exit 113.  Turn left then right to Shelley.  Once you come to the stop sign in Shelley, turn right and we are about a mile down on the right within the main downtown buildings.

I’m planning a party, what services do you offer?

Whether it be a Birthday, Anniversary, or Wedding Party we are certainly a fun filled destination that provides a unique excitement you just can’t get anywhere else. We have the following available as options: Private VIP area to host your party with plenty of space for your friends and family. Send us an email to help@escapesouthstate.com and let us know what you need.

Is it possible to book a game time outside of the available time slots?

Absolutely, we can always book a special time, however the minimum purchase is for a full room. We can do this any time before or after our current schedule, or even on days closed.

Escape FAQs: Where can I find more escape rooms all over the United States?

World of Escapes is a great site that will list escape rooms registered throughout the U.S. It has more escape FAQs. Here you can find information about the best escape rooms provided by different companies. Are you up to the challenge? To visit their site click here.